10-Year Warranty

10-Year Warranty on the DHIST'L Safety Razor

Our safety razor was crafted in collaboration with our partner in Solingen and is built to last a lifetime. That is why we give a 10-year warranty on manufacturing and material defects of the holder.

Register your razor

Register your razor within 30 days of purchase to activate your 10-year warranty. Our online registration form is coming soon. Until then, simply send an e-mail to hello@dhistl.com with the subject "Warranty registration" and include your name, date of purchase, point of sale and a photo or scan of your proof of purchase. You will receive a confirmation with your registration number.

Warranty Terms

Article 1 – Guarantor

This warranty is granted by LAB76 BV, with registered office at Lattenklieversstraat 76, 8730 Sint-Joris-ten-Distel, Belgium, company number BE 0775.342.180, e-mail hello@dhistl.com (hereinafter "LAB76"), for products sold under the DHIST'L brand.

Article 2 – Relation to the statutory guarantee

1. As a consumer purchasing a new product, you are entitled to the statutory guarantee of 2 years for lack of conformity (Art. 1649bis et seq. of the Belgian Old Civil Code).
2. This 10-year warranty is a commercial guarantee that comes on top of that. It does not limit or replace your statutory rights in any way.
3. During the first 2 years after delivery, you may always choose to rely on the statutory guarantee instead. The conditions of Article 4 and the cost arrangement of Article 7 do not apply in that case.

Article 3 – Scope and duration

1. The warranty covers the holder (handle and head) of the DHIST'L Safety Razor, purchased new by a consumer via the DHIST'L webshop or from an official DHIST'L distribution point. The official distribution points are the partners listed as such on the DHIST'L webshop (section 'Partners').
2. The warranty runs for 10 years from the delivery date stated on the proof of purchase.
3. The warranty applies to consumers in the member states of the European Union to which the DHIST'L webshop ships, and to razors purchased from an official distribution point in those countries. The warranty expressly does not apply to purchases, products or claims outside the European Union.
4. The warranty is personal and applies only to the registered first purchaser (or the person who received the razor as a gift and registered it in their own name). It is not transferable.

Article 4 – Registration

1. To claim under the warranty after the statutory guarantee period, you must register your razor within 30 calendar days of purchase via this page.
2. When registering, you provide your name, e-mail address, date of purchase and point of sale, and upload a legible proof of purchase (invoice or receipt).
3. After registration you receive a confirmation e-mail with your registration number. Keep this confirmation and the original proof of purchase.
4. Incomplete or incorrect registrations do not give entitlement to the 10-year warranty.

Article 5 – What is covered

The warranty covers defects resulting from a manufacturing or material fault that prevent normal use of the razor, such as:

• breakage or cracks in the handle or head under normal use;
• defective or worn thread so that the razor no longer closes;
• deformation of the head so that the blade is no longer clamped correctly.

Article 6 – What is not covered

1. Razor blades and other consumables, packaging and accessories (such as a stand or case).
2. Normal wear and cosmetic changes: scratches, small dents, discolouration, patina, wear of the coating that does not affect function.
3. Damage caused by dropping, impact, clamping, excessive force or an accident.
4. Damage caused by incorrect use or maintenance contrary to the use and care instructions (on the inside of the packaging), including: cleaning in a dishwasher, use of aggressive or abrasive products, prolonged soaking, not drying after use, use of incompatible blades.
5. Razors that have been disassembled, modified, repaired or altered by anyone other than LAB76 or the manufacturer.
6. Professional or commercial use (for example in a hair salon or barbershop).
7. Razors purchased outside the DHIST'L webshop and the official distribution points, second-hand razors, or razors whose origin or authenticity cannot be demonstrated.
8. Consequential damage, such as injury caused by careless use, or indirect damage.

Article 7 – Submitting a claim

1. Report your claim via hello@dhistl.com, stating your registration number, a short description and clear photos of the defect.
2. After an initial assessment based on the photos, you receive a return number (RMA). Razors without an RMA will not be accepted.
3. Return the razor, cleaned and dry, stating the RMA number and enclosing a copy of the proof of purchase:
   • to the official distribution point where you bought it, or
   • directly to LAB76, Lattenklieversstraat 76, 8730 Sint-Joris-ten-Distel, Belgium.
4. The cost and risk of shipping to LAB76 are borne by the customer. We recommend sending the razor by registered or tracked mail. Within the statutory guarantee period, LAB76 bears these costs.

Article 8 – Assessment

1. LAB76 examines the razor and checks whether the claim is covered by this warranty.
2. If necessary, LAB76 forwards the razor to the manufacturer in Solingen (Germany) for technical assessment.
3. We aim to inform you of the decision within 30 days of receiving the razor. If it is forwarded to the manufacturer, this may take up to 60 days; we will keep you informed.

Article 9 – Remedy for a valid claim

1. If your claim is valid, you receive a new razor of the same model free of charge.
2. If that model is no longer available, you receive an equivalent alternative of at least the same value and quality, at LAB76's choice.
3. Shipping of the replacement is free of charge.
4. The defective razor becomes the property of LAB76.
5. A replacement razor is covered for the remaining term of the original warranty. The warranty does not start again.
6. This warranty does not entitle you to a refund of the purchase price or any other compensation.

Article 10 – Rejected claim

1. If the claim is not covered by the warranty, we will inform you and explain why.
2. You can have the razor returned within 60 days by paying the shipping costs. Where possible, we will offer a repair or replacement for a fee.
3. If you do not respond within 60 days of our notification, LAB76 may have the razor recycled.

Article 11 – Abuse

In the event of fraud or abuse, such as a falsified or manipulated proof of purchase, intentionally caused damage or multiple claims for the same razor, the warranty for that razor lapses. LAB76 reserves the right to recover any costs incurred.

Article 12 – Personal data

LAB76 processes the data you provide during registration and claims solely to perform this warranty, for the duration of the warranty plus 1 year. More information and your rights can be found in our privacy policy.

Article 13 – Applicable law and disputes

1. This warranty is governed by Belgian law, without prejudice to the mandatory provisions of the law of your country of residence.
2. If you have a complaint, please contact hello@dhistl.com first. If we cannot resolve it together, you can turn to the Belgian Consumer Mediation Service (consumentenombudsdienst.be).
3. LAB76 may amend these terms for future purchases. Your razor is covered by the terms in force on the date of purchase.

Version 1.0 – valid for purchases from 8 October 2026.